Privacy Policy

Coastal Crest is operated by Daniel Garcia Contreras, a sole trader trading as Coastal Crest (ABN 53 668 061 382).

Coastal Crest respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with Coastal Crest, including through our website, enquiry forms, consultation booking system and property advisory services.

Depending on how you interact with us, we may collect information including:

• your name, email address and telephone number;
• information you provide through an enquiry or consultation booking;
• information about your property requirements, preferred locations, objectives, timeframe and approximate purchasing budget;
• correspondence and communications between you and Coastal Crest;
• information you provide during consultations or while engaging our services;
• information reasonably required to provide property advisory or buyer representation services; and
• technical information generated through your interaction with our website where applicable.

We only seek to collect information reasonably necessary for our business activities and services.

We generally collect personal information directly from you when you:

• submit an enquiry through our website;
• contact us by email or telephone;
• communicate with us during a consultation;
• engage Coastal Crest to provide services; or
• otherwise voluntarily provide information to us.

Where appropriate, information may also be obtained from third parties or publicly available sources in connection with services you have asked us to provide.

Booking service

When you book a consultation through our online booking service, the information you provide through that service may be processed by the booking-service provider and made available to Coastal Crest for the purpose of arranging and managing your consultation.

We may collect, hold and use personal information to:

• respond to enquiries;
• arrange and conduct consultations;
• understand your property objectives and requirements;
• assess whether Coastal Crest can assist you;
• provide and manage our services;
• communicate with you;
• maintain client and business records;
• manage our relationship with you;
• improve our services and business operations;
• comply with legal, regulatory and professional obligations; and
• protect our legitimate business interests.

Providing some information is optional. However, if you choose not to provide information reasonably required for a particular service, we may not be able to respond fully to your enquiry or provide that service.

Coastal Crest uses reputable digital services to operate the business and manage information.

Personal information may be stored or processed using services including:

• Google Workspace;
• Google Drive;
• Google Calendar;
• Google Sheets;
• our customer relationship management system;
• our website and enquiry-management systems; and
• other service providers reasonably required to operate our business.

We take reasonable steps appropriate to the nature of our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No internet transmission or electronic storage system can, however, be guaranteed to be completely secure.

We may disclose personal information where reasonably necessary to provide our services or operate our business, including to service providers that assist with technology, communications, data storage, administration and customer relationship management.

If you engage Coastal Crest for property services, information may also be disclosed where appropriate to parties involved in a property transaction, such as selling agents, conveyancers or solicitors, mortgage brokers, building and pest inspectors and other professional advisers or service providers.

We may also disclose information where required or authorised by law.

We do not sell personal information.

Coastal Crest uses technology and cloud service providers to operate its website, communications, booking systems and business records.

Some of these providers operate infrastructure or use service providers located outside Australia. As a result, personal information may be stored, processed or accessed in countries outside Australia, including the United States, and potentially other jurisdictions in which our service providers or their subprocessors operate.

For example, providers used by Coastal Crest for website hosting, email delivery and cloud-based business services may process information using international infrastructure.

The countries in which information is processed may vary over time depending on the infrastructure and subprocessors used by our service providers.

Where applicable, Coastal Crest will take reasonable steps appropriate to its legal obligations and circumstances when engaging service providers that handle personal information.

Information about the privacy and data-handling practices of relevant third-party providers may also be available through their respective privacy policies and terms.

Submitting an enquiry or booking a consultation does not automatically subscribe you to marketing communications.

If Coastal Crest introduces marketing communications in the future, we will manage them in accordance with applicable Australian law and provide appropriate ways to unsubscribe.

You may contact Coastal Crest if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

Requests can be made by email at info@coastalcrest.com.au or by phone at 0416 565 417.

If you have a question or concern about how Coastal Crest has handled your personal information, please contact us at:

We will review privacy complaints and aim to respond within a reasonable period. Our Complaints Handling Policy explains our general complaints process.

Where applicable, if you are not satisfied with our response, you may have the right to raise the matter with the Office of the Australian Information Commissioner.

Our website may contain links to third-party websites or services.

Those third parties operate independently of Coastal Crest and may have their own privacy practices and policies.

We recommend reviewing the applicable privacy information before providing personal information to a third party.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The current version will be published on our website with its most recent update date.